Puerto Rico

The Puerto Rico Disaster Case Management Program (DCMP) was a federally funded Cooperative agreement with the Federal Emergency Management Administration (FEMA). Unlike other DCMPs in the states, this program was unique in that DSC worked closely with the FEMA team in Puerto Rico. The island was divided among seven providers who participated in the Disaster Case Management (DCM) program.

•DCM program served 4,985 households across 21 municipalities. 
•The municipalities served were Aguas Buenas,  Anasco, Arecibo, Caguas, Camuy, Canovanas, Carolina, Cayey, Corozal, Guayama, Juncos, Manati, Mayaguez, Naranjito, Ponce, San German, San Juan, San Lorenzo, Vega Alta, Vega Baja, Yabucoa
•The value of services provided was $6,224,653.68
•The main unmet need was Repair and Rebuild with a value of Services Provided for this Unmet need was $2,578,027.19
•Two other top unmet needs were household goods: appliances and furniture. The value of service provided for these unmet needs was $645,384.19
•This program utilized  Functional Needs Coordinator and a Child Care Coordinator who addressed any special needs of the families in the DCM program.
•Use of Digital technology to address storage of case management files and documents.
•The program the CAN (Coordinated Assistance Network) DB platform supported by American Red Cross for case management.

The DCM program was a successful program even though we had to weather earthquakes and the COVID-19 crisis. Our special partnership with The Salvation Army and local municipalities helped to promote and help many families that were in need of assistance.